Global Driver Services.

We understand the importance of providing a great service to our customers. Global’s Driver Services team are here to help with a range of fleet services. Our expertise will ensure that drivers are supported throughout the life of their contract. We understand the demands drivers face associated with business travel and therefore the importance of having an expert team at your fingertips to help with any problems you may face.

General Maintenance.

Water, Oil and Fluid Levels

Performing regular checks on your vehicle fluids is really important – failing to keep things like engine oil and coolant topped up could invalidate the vehicle warranty if a fault occurs as a result. Regular checks minimise the impact on the environment but more importantly reduce the risk of safety issues.

Warning Lights

If a warning light is activated on your vehicle, please contact us so we can advise and approve what process to follow. All necessary work should be undertaken as soon as possible, once authorised by Global. No repairs or maintenance may be carried out without our prior authorisation. As the driver, it’s your responsibility to pass our contact details to the approved contractor, but from this point on we’ll take care of the rest.

Fuelling Your Vehicle

Always check inside the fuel cap or contact our Driver Services Team to determine if your vehicle is petrol or diesel to avoid misfuelling. Most vehicle manufacturers feature an arrow on the cockpit fuel icon which states which side the fuel cap is on. If you believe a vehicle has been misfuelled it is important that you do not attempt to drive it and contact us immediately.

AdBlue

This is used to reduce the level of Nitrogen Oxide (NOx) that is emitted from the vehicle exhausts and is a treatment system that is used for diesel engine vehicles. AdBlue converts 80% of the NOx coming from the exhaust into harmless Nitrogen and water vapour.

For most drivers the AdBlue will need to be refilled during routine servicing, however, a warning light will come on if the AdBlue does need to be refilled. This is easy to do, there is a small tank in the vehicle where the AdBlue needs to be poured and bottles can be purchased at most service stations. If you are unsure, please look in your vehicle handbook which will illustrate where the tank is situated or contact us.

Tyres.

Spare Wheel and Inflation Kit

Your vehicle will have either run-flat tyres, a spare wheel or a mobility kit. Please take time to understand which you have and how to use these substitutes.

Punctures and Replacement

Global uses national providers for mobile tyres. If you have any issues with the tyres on your vehicle please call us first and then contact our approved supplier, Kwik Fit on 0800 222 111 or Kwik Fit Mobile on 0800 425 262.

Tyre Pressures

Tyres with the correct tread depths and air pressure dramatically improve safety for you and fellow road users. It’s a legal requirement to have a tread depth of at least 1.6mm across the central three-quarters of the breadth of the tread and around the entire circumference.

Tyre pressures are important as they have a crucial influence on the way your vehicle accelerates, brakes and handles, so you should make sure you check them routinely.

Travelling in certain countries or weather conditions may mean that you need to change your tyres. Our Driver Services Team will be available to help you select and purchase additional tyres if required.

Please note that driving your vehicle with tyres that are below the legal limit could result in penalty points on your licence and both you and your employer could be liable for prosecution.

Glass Repairs.

Windscreens

Any windscreen damage needs addressing straight away. Chips or cracks can impair your visibility so it’s important they are repaired promptly. Global uses national providers for windscreens and glass repairs. If you have any issues with the windscreen on your vehicle please check with your Fleet Manager or alternatively call us first and then contact our approved suppliers, National Windscreens on 0800 616 122.

Please note that driving with a crack in your windscreen could result in penalty points on your licence and both you and your employer could be liable for prosecution.

Vehicle Theft.

Sadly, vehicle theft can happen, but acting fast means we can get you back on the road quickly. If you’re unfortunate enough to have your vehicle stolen, call Global immediately.

Parking Fines and Penalty Notices.

Penalties

Global can’t be held responsible for any fines or charges which you incur whilst using your vehicle. We will charge you an administration fee to handle the matter and any correspondence we have to enter into.
Penalty Charge NoticesParking Enforcement NoticesNotice of Intended Prosecution
• Bus Lane Charge
• Congestion Charge
• Toll Road Charge
• Traffic Offence
• Private Parking
• Breaching Railway Byelaw
• Speeding
• Dangerous Driving
• Traffic Light Offence
• Use of a Mobile Phone
• No use of a Seatbelt

All parking fines and Penalty Charge Notices must be paid within the time allowed by the issuing authority. This prevents any unnecessary administration and possible prosecution. If you dispute a fine or penalty, please advise Global Driver Services in writing immediately.

As registered keepers, Global receives any reminders for unpaid fines and Penalty Charge Notices. Where possible Global will make representation to the issuing authority on behalf of the customer. There will be an administration charge for this service. If the issuing authority will not allow representation e.g. Transport for London, Global will pay the fine on the customer’s behalf and recharge it with an administration charge.

If you have paid the fine after notification has been received by us and the issuing authority returns our payment, we will cancel the fine amount, however, the cost of administration will not be cancelled.

Taking Your Vehicle Abroad.

If you’re planning to take your vehicle abroad, we’ll be pleased to help you with the necessary documentation (VE103B Certificate) and support. It is essential that you contact Global with at least two weeks’ notice. You must not take your vehicle abroad without our knowledge.

If you are planning to take your vehicle to Europe, you will need to obtain the appropriate documentation to comply with European legislation.

For further information and support please refer to the Taking Your Vehicle Abroad document. This provides comprehensive guidance on the various aspects you need to consider when driving within Europe.

Digital Services.

At Global we want our customers to benefit from the high level of functionality of the vehicle they are driving. Many of the premium vehicles supplied by Global have an array of connected digital services to make your experience with the vehicle more rewarding and enjoyable. These connect you to your vehicle and the world around. If you are interested to find out more about how manufacturer digital services could be a benefit to you or your fleet please give us a call to speak to our Brand Specialist.

Driver Guides and Resources.

Click on the links below to view the Global Driver Guides and online resources.

Driver’s Guide      Taking Your Vehicle Abroad      Insurance