For most drivers the AdBlue will need to be refilled during routine servicing, however, a warning light will come on if the AdBlue does need to be refilled. This is easy to do, there is a small tank in the vehicle where the AdBlue needs to be poured and bottles can be purchased at most service stations. If you are unsure, please look in your vehicle handbook which will illustrate where the tank is situated or contact us.
Tyres with the correct tread depths and air pressure dramatically improve safety for you and fellow road users. It’s a legal requirement to have a tread depth of at least 1.6mm across the central three-quarters of the breadth of the tread and around the entire circumference.
Tyre pressures are important as they have a crucial influence on the way your vehicle accelerates, brakes and handles, so you should make sure you check them routinely.
Travelling in certain countries or weather conditions may mean that you need to change your tyres. Our Driver Services Team will be available to help you select and purchase additional tyres if required.
Please note that driving your vehicle with tyres that are below the legal limit could result in penalty points on your licence and both you and your employer could be liable for prosecution.
Any windscreen damage needs addressing straight away. Chips or cracks can impair your visibility so it’s important they are repaired promptly. Global uses national providers for windscreens and glass repairs. If you have any issues with the windscreen on your vehicle please check with your Fleet Manager or alternatively call us first and then contact our approved suppliers, National Windscreens on 0800 616 122.
Please note that driving with a crack in your windscreen could result in penalty points on your licence and both you and your employer could be liable for prosecution.
Sadly, vehicle theft can happen, but acting fast means we can get you back on the road quickly. If you’re unfortunate enough to have your vehicle stolen, call Global immediately.
All parking fines and Penalty Charge Notices must be paid within the time allowed by the issuing authority. This prevents any unnecessary administration and possible prosecution. If you dispute a fine or penalty, please advise Global Driver Services in writing immediately.
As registered keepers, Global receives any reminders for unpaid fines and Penalty Charge Notices. Where possible Global will make representation to the issuing authority on behalf of the customer. There will be an administration charge for this service. If the issuing authority will not allow representation e.g. Transport for London, Global will pay the fine on the customer’s behalf and recharge it with an administration charge.
If you have paid the fine after notification has been received by us and the issuing authority returns our payment, we will cancel the fine amount, however, the cost of administration will not be cancelled.
If you’re planning to take your vehicle abroad, we’ll be pleased to help you with the necessary documentation (VE103B Certificate) and support. It is essential that you contact Global with at least two weeks’ notice. You must not take your vehicle abroad without our knowledge.
If you are planning to take your vehicle to Europe, you will need to obtain the appropriate documentation to comply with European legislation.
For further information and support please refer to the Taking Your Vehicle Abroad document. This provides comprehensive guidance on the various aspects you need to consider when driving within Europe.
At Global we want our customers to benefit from the high level of functionality of the vehicle they are driving. Many of the premium vehicles supplied by Global have an array of connected digital services to make your experience with the vehicle more rewarding and enjoyable. These connect you to your vehicle and the world around. If you are interested to find out more about how manufacturer digital services could be a benefit to you or your fleet please give us a call to speak to our Brand Specialist.