Global Autocare Ltd is committed to collecting personal information fairly and in accordance with the requirements of the General Data Protection Regulations (GDPR). We value you and we value your information. We hold your information securely. We will never sell your data, and we will never send you spam. Our privacy notice explains your privacy rights and how we gather, use and share information about you. You can get in touch with our Data Protection Officer by email at DPO@globalautocare.co.uk or by post at Global Autocare Ltd, The Hub, Gelderd Lane, Leeds, LS12 6AL
What is personal information
Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We do not consider personal information to include information that has been anonymised or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
You have the right to object to how we process your personal information. You also have the right to access, correct, sometimes delete and restrict the personal information we use. In addition, you have a right to complain to us and to the Information Commissioner.
How we gather your personal information
In addition to the information you provide to us directly, we collect personal information in a number of ways. For example from third-party credit reference agencies and from looking at how you have used other products and services we offer. Sometimes for your safety and for legal reasons we collect personal information by recording and monitoring calls and from CCTV and security passes.
How we use your personal information
We use personal information to provide customers and potential customers with products and services, and to manage relationships with applicants, employees and suppliers or potential suppliers. We also use personal information to comply with the law and enforce our legal rights, and to improve and market our products and services.
Our products and services
We need some personal information before we can provide products and services to customers, for example to allow us to check an identity. In some cases we won’t be able to provide products and services if we don’t have all the personal information we need.
Sharing and transferring personal information
We share personal information with our suppliers and other third parties where needed to provide the best service to our customers. We also share personal information with regulators and law enforcement. Sometimes we transfer personal information to other countries outside the UK for these purposes, where suitable protection is in place.
Keeping personal information
We keep your personal information securely for as long as we need to for the purposes described below. Sometimes we need your consent to use your personal information (for example for marketing). We won’t always need consent to use personal information – for example, if we need it to meet regulatory requirements or to perform a contract with you. Where you have given us consent, you have the right to withdraw it at any time.
We want the best for our customers and sometimes we work with other companies to offer customers the best products and services. With your consent, we or our partners will contact you to let you know about products or services from our partners where we think that will be of interest to you.
Your Privacy Rights
You have the right to object to how we use your personal information. You also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information or ask for some of your personal information to be provided to someone else. You can make a complaint to us by emailing DPO@globalautocare.co.uk. Your right to file complaints with the Information Commissioner remains unaffected.
We will respond to any request from you to exercise your privacy rights, and we will respond to your requests in accordance with our obligations under data protection law.
What kinds of personal information we use
We use a variety of personal information depending on our relationship with you. In order to deliver products and services to customers, we need name, address, date of birth, contact details, information to allow us to check your identity and information about your credit history. Sometimes where we ask for your personal information needed to enter into a contract with you or to meet a legal obligation we will not be able to provide some products or services without that personal information. For some products and services we need to use additional personal information which we will gather about you, or we will not be able to provide any of these products and services to you.
How we gather your personal information
We obtain personal information:
We also may obtain some personal information from monitoring or recording calls and when we use CCTV. We will record or monitor phone calls with you for regulatory purposes, for training and to ensure and improve quality of service delivery, to ensure safety of our staff and customers, and to resolve queries or issues. We also use CCTV on our premises to ensure the safety and security of our staff and customers and vehicles.
How we use your personal information
Automated decision making
Sometimes we use your personal information in automated processes to make decisions about you, such as credit scoring. We might also use automated processes to create a profile of you. We do this to help ensure decisions are made accurately, fairly and efficiently and to offer you products and services tailored to you.
Our legal basis for using your personal information
We only use your personal information where permitted by the laws that protect your privacy rights. We only use personal information where: (a) we have your consent (if consent is needed); (b) we need to use the information to comply with our legal obligations; (c) we need to use the information to perform a contract with you; and/or (d) it is fair to use the personal information either in our interests or someone else’s interests, where there is no disadvantage to you – this can include where it is in our interests to contact you about products or services, market to you, or collaborate with others to improve our services. Where we have your consent, you have the right to withdraw it. Special protection is given to certain kinds of personal information that is particularly sensitive. This is information about your health status, racial or ethnic origin, political views, religious or similar beliefs, sex life or sexual orientation, genetic or biometric identifiers, trade union membership or criminal convictions or allegations. We will only use this kind of personal information where: (a) we have a legal obligation to do so (for example to protect vulnerable people); (b) it is necessary for us to do so to protect your vital interests (for example if you have a severe and immediate medical need whilst on our premises); (c) it is in the substantial public interest; (d) it is necessary for the prevention or detection of crime; (e) it is necessary for insurance purposes; or (f) you have specifically given us explicit consent to use the information. We use the following special categories of personal information for the following purposes:
Sharing your personal information with or getting your personal information from others
We will share personal information with others outside Global Autocare where we need to do that to make products and services available to you, market products and services to you, meet or enforce a legal obligation or where it is fair and reasonable for us to do so. We will only share your personal information to the extent needed for those purposes. Who we share your personal information with depends on the products and services we provide to you and the purposes we use your personal information for. For most products and services we will share your personal information with our own service providers such as our IT Suppliers, with credit reference agencies and fraud prevention agencies. Most of the time the personal information we have about you is information you have given to us, or gathered by us in the course of providing products and services to you. We also sometimes gather personal information from and send personal information to third parties where necessary for credit checking or marketing purposes, for example so you can receive the best offers from us and our partners. We may need to transfer your information outside the UK to other service providers, agents, subcontractors and regulatory authorities in countries where data protection laws may not provide the same level of protection as those in the European Economic Area, such as the USA. We may need to transfer your personal information to territories that are outside the EEA. We will only transfer your personal information outside the EEA where either the transfer is to a country which the EU Commission has decided ensures an adequate level of protection for your personal information, or we have put in place our own measures to ensure adequate security as required by data protection law. These measures include ensuring that your personal information is kept safe by carrying out strict security checks on our overseas partners and suppliers, backed by strong contractual undertakings approved by the relevant regulators such as the EU style model clauses.
How long we keep your personal information
How long we keep your personal information depends on the purpose for which it was obtained. We will never retain your personal information for any longer than is necessary. The following criteria are used to determine data retention periods for personal information:
Keeping you up to date
We will communicate with you about products and services we are delivering using any contact details you have given us – for example by post, email, text message, social media and notifications on our website. Where you have given us consent to receive marketing, you can withdraw consent, and update your marketing preferences by contacting DPO@globalautocare.co.uk.
Your online activities